Please see below a list of frequently asked questions. We will continue to update this page with useful information as the event gets closer so please check here prior to contacting either FTMO… or Butlin’s
I am not sure I have my tickets – what do they look like?
All tickets have now been issued. Tickets were sent out to the email address given when you booked. The tickets will include a QR Code (see below for more details) which will need to be scanned when entering the Convention in REDS for the first time, you will then be given a wristband to wear for the duration of the Convention which will need to be shown whenever entering REDS.
I have not received my tickets
Check your spam and junk folders
If you ordered more than one ticket, check whether the others on your order received theirs – the tickets will usually go to the individual ticket holder
My tickets do not have a QR code on them
I purchased more than one ticket
There will be one ticket with individual QR code per person. Please ensure you bring each ticket for scanning when entering the Convention for the first time. The tickets will go to the indvidual ticket holders. The exception to this is where we had delivery failures to email addresses when we sent the mail a couple of weeks ago, in this case they will be sent to the main purchaser.
How do I bring my ticket with QR code?
You will receive an email containing your tickets with your QR code. These can either be printed or displayed on your phone and will be scanned when entering the convention for the first time. To minimise delays, please have your QR codes ready for scanning. If using your phone to display your QR code please ensure your battery has enough charge and the codes are already displayed for scanning (if you have more than one ticket on your phone, please check you are able to display them all for scanning).
What is a QR code?
This is a type of bar code which is individual to each ticket, an example is shown below. If you have ordered more than 1 ticket you will receive the corresponding number of QR Codes. It is very important you bring ALL the tickets with you as each QR code can only be scanned once. After entry has been granted for an individual QR Code, no further entry will be allowed for that ticket. For this reason, please do not share your tickets with anyone other than the people they are intended for.
QR codes can be scanned on mobile devices (please have this ready when entering REDS for the first time) or from a printed copy (but please consider the environment before printing).
Fan Club Members Discount Card
All current members of the FTMO… Fan Club who had purchased Convention tickets prior to the issue of the latest magazine (Aug 2022) will have received a numbered £5 discount card for the merchandise stall with the magazine. Please check the envelope carefully for your card if you believe you have not received it. Please note, if your FTMO… membership has expired you will not receive the discount card unless you renew your membership. Additionally, new members who join the FTMO… Fan Club during the Convention will also be entitled to a £5 discount at the merchandise stall.
Fan Club Members Discount Card Terms & Conditions
- The discount card is valid for a maximum total of £5 discount at the FTMO… Merchandise Stall only.
- The discount card cannot be used for any other stall at the Convention or elsewhere in Butlins.
- The discount card has no cash equivalent and change will not be given against the card.
- The discount card must be presented at the time of purchase. No discount will be given for lost or forgotten cards.
- Discount cards can only be used for 1 transaction and will be retained by FTMO… once the discount has been given.
What is the itinerary for the weekend?
The itinerary for the weekend is available by following this link: Convention Itinerary
Butlins Acceptable Behaviour Policy
Butlins have an acceptable behaviour policy which can be viewed by following this link: Behaviour Policy. We would kindly request that everyone attending the 2022 Convention reads the policy and follows the guidelines – thanks for your support with this.
What and where is REDS?
REDS is the name of the venue within Butlins where the convention is held. Once you have obtained your wristband you can enter and exit at anytime over the weekend. Please look at your site map or follow this link for the location of REDS.
What time does REDS open on Friday?
Everyone can enter REDS on Friday from 4pm
Can wheelchair users and mobility users get early access?
Yes, please come to the front of the queue and you will be allowed in 10 minutes before doors open.
What is the procedure for gaining access to the Butlins site for accommodation and the Convention?
You will receive an email from Butlins a few days before your arrival explaining which entrance you must use.
You are welcome to arrive on site from 1PM. Please follow this link to the Butlins site for full details regarding arrival and check-in.
You will be able to access your accommodation from 3pm and 4pm depending on what accommodation you have booked.
Early birds can meet in the Beachcomber Inn (formerly the Sun and Moon) from mid-day for pre-convention drinks – see you in the bar!
Everyone can gain early entry to REDS from 4pm. Wheelchair/mobility users can enter from 3.50pm. When entering REDS your ticket will be scanned (either on phone or printed) and you will then be given your Convention Wristband. Late arrivals should go to the Merchandise stand inside REDS to have their ticket scanned and get your wristband. Please note there will be a charge for replacing lost wristbands. The wristband must be worn at all times to gain entry.
The DisQuo will start at 7pm.
Booking your place at the 2022 FTMO… Status Quo Fan Club Convention is a 2 step process:
1. Book your Accommodation at Butlin’s Minehead via the Butlin’s website – see below
2. Book your event tickets via the 2022 Convention Ticket page on this site
Do I have to be a member of FTMO… – the official Status Quo Fan Club to book tickets?
No, everyone is welcome.
Where can I find more information regarding Butlin’s Minehead and accommodation?
For more information please visit the official Butlin’s Accommodation page
Does my accommodation booking include the Status Quo Fan Club Convention ticket as I cannot see this confirmed on my booking?
No – once you have booked your accommodation at Butlin’s please click here to book your 2022 convention tickets
Can I book accommodation or convention tickets when I arrive?
No bookings or payments for accommodation or convention tickets will be taken at Guest Services on check-in and you will not be allowed into the event.
If you have any doubts please call Butlin’s asap on 0330 100 9334 or contact FTMO… by emailing email@example.com
Can I book my accommodation in any other way?
No – all bookings for Butlin’s accommodation must be booked via the official link – Butlin’s Accommodation or by phoning 0330 100 9334 (press option 2) and quoting your reference STATQ.
This is because FTMO… has been allocated a certain amount of accommodation and Butlin’s need to be able to manage this correctly. Butlin’s need to know exactly who is onsite as part of the convention. When booking your convention tickets, wristbands will not be released until FTMO… have confirmation that accommodation has been booked via the correct booking system.
FTMO… are not responsible for any costs incurred which may result if accommodation needs to be altered due to not using the correct booking method.
Can I book accommodation off-site?
No, this is a Butlin’s condition and is the same for all their music weekends. We have secured some fantastic rates. Once this allocation of accommodation has been taken these rates could rise. Butlins may refuse admittance to the site and the Convention if onsite accomodation has not been booked.
Is there an age limit?
No, everyone is welcome.
Is breakfast included in the room rate?
No, but there are menu plans available, and a large number of pubs and restaurants where you can eat as and when you like.
Is bed linen and towels included?
All bed linen is included. Towels are included in the Chalet, Deluxe and Gold accommodation. If you’re staying in our Standard and Silver accommodation you can add towels and housekeeping to your break.
Is there free Wi-Fi?
Butlin’s offer basic free Wi-Fi to their guests every day. For premium WIFI for up to 4 devices (max 20gb / day), they offer Wi-Fi passes: £15 (3 or 4 night breaks) per device. This can only be purchased through your device once you arrive at the resort
Is car parking available?
We offer complimentary parking for all our guests at Butlin’s. Wherever you are staying you will be directed to the car park closest to your accommodation upon arrival.
What time can I check-in?
All guests are welcome to arrive at the resort from midday.
Those with Lake View and Park View chalets, Gold and Deluxe accommodation are able to check-in and access accommodation from 3pm. For those staying in the Silver and Standard rooms and apartments check-in and accommodation is available from 4pm.
What time do I need to check-out?
We ask all guest to check-out of their accommodation no later than 10am, however you and your family are welcome to stay and enjoy yourselves on resort until midday.
Is there any transport available between Bristol and Butlin’s like previous years?
Coaches will be running between Bristol Bus Station, Temple Meads Train Station and Bristol Airport to Butlin’s Minehead on 23rd September 2022 and returning 26th September. Last date to book coach travel is 9th September 2022. For more details regarding times and how to book see the Coaches Page – click here
Is there a cash machine on site?
Yes there is
Please note FTMO… are not responsible for any policy issued by Butlin’s, the above information was correct at time of publishing. Please check the official Butlin’s website for latest updates and information