We have recently changed the way you Join and Renew membership of FTMO… and this has inevitably raised a few questions which we have hopefully answered below.
If the answer to your question is not shown, please email us at firstname.lastname@example.org and we will get back to you as soon as possible.
I am a FTMO… Member and I have received a Renewal Reminder but have never registered on the new FTMO… website before so have no Username.
From the Homepage, select Join FTMO… (top left of the page)
On the membership page, scroll down and select the ‘Join FTMO… or Renew (only if you have NOT previously registered on this site)’ link and complete the form with required information. In the future, you will be able to log in and choose the renew option.
To make renewing even easier, if you prefer, please email us at email@example.com with your full name and address and we will register you for full site access. Please email us from the email address you would like associating with your account.
Please allow at least 72 hours for us to process this request. We will then send you your Username and a temporary password. You will then be able to follow the renew link.
I have received a Renewal Reminder and have previously registered on the site but when I log in I cannot see the RENEW option
Please email us at firstname.lastname@example.org, we will need to update your account for the Renewal link to show. Apologies for the inconvenience.
During the joining and registering process on the FTMO… website you will receive an email to confirm your email address. If you don’t receive this within one hour please:
- Check your spam folder.
- Check you used the correct email address and check the spelling of your email address.
- Certain email servers reject emails from FTMO… as spam automatically. This is not an FTMO… issue, they do this with many other sites as well (a google search will confirm this). In particular @btinternet.com or similar BT email addresses have this issue. If possible, please use a different email address (ie gmail), or contact us at email@example.com .
If you have checked all of the above please contact firstname.lastname@example.org with as much information as possible (this is much faster than a Facebook post).
Once you have confirmed your email address, your details will be checked against the current FTMO… Fan Club Members list before full access is given. Please allow up to 72 hours for this to occur.